FAQ

1. Where do you deliver?

We deliver nationwide across South Africa, straight to your door using reliable local couriers.
At this stage, we do not ship internationally.

2. How long does delivery take?

Delivery usually takes 5-12 working days, depending on your area and courier delays.
You’ll receive an email with your tracking details as soon as your order has shipped.

3. How much is delivery?

R99 delivery fee on orders under R1000
Free delivery for all orders over R1000

4. How can I track my order?

Once your parcel has been dispatched, we’ll send you a tracking link via email.
Simply click the link to follow your delivery’s progress in real time.

5. What payment methods do you accept?

We offer safe, secure checkout through:
✅ Yoco (Visa, Mastercard or Apple Pay)
All payments are fully encrypted and secure.

6. Are your products cruelty-free?

Yes, all Lumelé products are 100% cruelty-free and never tested on animals.

7. Are your products suitable for sensitive skin?

Our formulas are gentle and designed to suit most skin types, including sensitive skin.
If you have very reactive skin, we recommend doing a quick patch test before applying to your face.

8. Do you offer discounts or promotions?

Yes! We currently have a special offer on our PDRN Pink Collagen Capsule Cream when you purchase one, you’ll receive the PDRN Serum completely free.
This offer is available for a limited time only.

★★★★★

Jessica P.

I honestly didn’t expect much when I ordered this, but wow… it’s incredible. The first time I used it, I felt this gentle warmth and relaxation all through my scalp. It’s not just a hair tool it’s stress relief. My scalp feels healthier, and I’ve noticed my hair absorbs oil treatments way better now.

Melissa R.

I never write reviews, but this deserves one. I struggle with dry scalp and tension headaches, and this little device helps so much. I use it while watching TV and it’s so relaxing. Also, it’s beautifully designed feels expensive and elegant.

★★★★☆

Brandon L.

I use this every night before bed. The vibration modes are perfect I usually keep it on the medium setting, and it literally melts my stress away. My mom tried it once and now she won’t give it back 😂.

Kayla N.

This is one of those products you don’t realize you need until you have it. It makes applying my scalp oil so easy and mess-free. My hair feels softer and stronger already. Also, it’s USB rechargeable I love that I don’t have to worry about batteries!

Dylan P.

The best self-care purchase I’ve made in a long time. The massage is gentle but powerful enough to feel like an actual salon treatment. It’s become part of my Sunday routine candles, hair mask, and this comb. Pure bliss. 🕯️✨

Lerato K.

It’s honestly life-changing for scalp care. I’ve struggled with itchiness for years and nothing really worked, but this has made such a difference. It also helps distribute oil evenly without leaving my roots greasy. Total game-changer.

Sipho D.

Got this as a gift and I’m OBSESSED. The design is so sleek, it feels nice in the hand, and the massage feels heavenly. My favorite feature is how quiet it is super calming, almost meditative.

Anele P.

I bought this on a whim and now I can’t imagine my routine without it. My hair has more volume, and I can actually feel the difference in circulation. It’s one of those products that just feels good every single time.

Mariette G.

If you’re thinking about getting it just do it. My scalp has never felt cleaner or more refreshed. I’ve been using it for a month and even my hairdresser noticed how healthy my roots look.

Rochelle H.

I keep mine in my handbag because I use it all the time 😅. It’s compact, super easy to clean, and just feels luxurious. The fact that it’s rechargeable makes it even better. So happy with this purchase!